TIQ MOBILITY USER TERMS & CONDITIONS

LAST REVISION: 15th March, 2024

Please read Terms & Conditions service agreement carefully.By clicking on “I Accept” button the parties agree to all the terms, conditions and privacy policy guidelines as mentioned in this electronic contract.
These terms and conditions of use (“Terms & Conditions”) of the TIQ MOBILITY website and mobile app, is a legal agreement(“Agreement”) between TSP Technologies Pvt. Ltd., a company incorporated under the Companies Act, 2013 (India) and yourself/yourselves. If you continue to browse the website and/or use the mobile application you are agreeing to comply with and be bound by the Terms of Use.
If you do not agree with the Terms & Conditions, please do not access and use this Website / Application (as hereinafter defined) or our Service through all other means.

1. DEFINITIONS

All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

(i) “Account” shall mean the user account created by customer for availing services in our mobile application on TIQ Mobility.
(ii) “Application” shall mean our mobile application available in Android playstore or IOS App store.
(iii) “Passenger” or “customer” or “user” shall mean a person who has created profile over TIQ Mobility mobile application.
(iv) “One Way” shall mean a booking where a passenger has to be picked up from a certain city and drop will be at a certain different city. One way works upon intercity model.
(v) “Round Trip” shall mean a booking where a passenger can travel a number of cities and over a number of days. Round trip works upon if a passenger travels on one place to another and gets back to the same point where the booking was started.
(vi) “Taxi” shall mean the vehicle that will be used for carrying passengers from one location to another and is registered with Taxi Sanchalak. Vehicle can be hatchback, sedan, Ertiga, SUV, Innova, Innova Crysta, Tempo Traveller or bus.
(vii) “Booking” or “ride” or “trip” means a pickup that is scheduled once the passenger has clicked “book now” over our application
(viii) “Driver” shall mean a person who have picked a booking over Taxi Sanchalak that was posted over TIQ Mobility. Driver can be a person who is a driver/owner/agent/transporter/taxi operator/travel company
(ix) “Tiq” or “us” or “we” or “our” shall mean TSP Technologies Private Limited.
(x) “Substitute Vehicle” shall mean a vehicle that will be provided by TIQ mobility in case of booking cancellation by driver or vehicle breakdown while on trip.
(xi) “Fare” shall mean the total amount in which passenger and driver have agreed upon before book now button is clicked by customer. Fare will not include the platform fees driver has to pay in order to pickup ride from the platform.
(xii) “Cancellation” Cancellation shall mean if a booking is cancelled by either passenger or driver.

2. BUSINESS MODEL

TIQ mobility acts as an aggregator platform where third party drivers, taxi owners and operators (Driver) directly indulge in taxi bookings with passengers overs our android and ios application. Passenger posts a ride in Tiq mobility which in turn is posted into our B2B platform “Taxi Sanchalak” which is already a marketplace for drivers to give bookings to each other. Verified drivers will check the booking posted and if interested will share their vehicle details and fares to the passenger. Multiple drivers can post their prices and both driver and passenger can negotiate prices along with service conditions over chat functionality in TIQ mobility. If a passenger clicks book now driver gets a commission request to pay as a security in order for booking confirmation. Driver will pick the passenger on pickup time and the passenger will pay the amount agreed upon drirectly to the driver. Thus leading to ride completion.

3. ELIGIBILITY

You will be “Eligible” to use the Services only when You fulfil all of the following conditions:
(i) You have attained at least 18 (eighteen) years of age. (ii) You are competent to enter into a contract under the Applicable Laws.

If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, You must abide by such age limits.

4. PAYMENT

TIQ mobility does not account for any payment related disagreement between passenger and driver as all the payment related conversation is aleardy done before booking and both driver and passenger have agreed upon the same upon clicking book now button. We only account ourself responsible for advance commission payable by driver in order to get the booking. Though in case of any disagreement our customer support system will surely look into the matter and will try to sort the disagreement in the best possible way. In case if we are unable to resolve the issue we will not be held liable for the same.

5. BOOKING A RIDE

With TIQ passenger can easily book a ride. For the same the passenger have to post requirement over application and can receive bids and booking requests from multiple drivers. Upon checking driver profiles and chatting upon service when the passenger clicks book now the booking will be assigned to the respective driver. Once clicked so, the booking is done and can only be undone if a customer clicks cancel ride.

6. CANCELLATION POLICY

A Booking is considered after a passenger clicks book now button upon mutual agreement with the selected driver. After the same passenger have the option to click cancel ride anytime before pickup. As of now there are no cancellation charge associated in terms of booking cancellation by passenger. If the booking is cancelled by driver, it will come under “Taxi Sanchalak” for which a separate agreement of terms & conditions will be applicable – https://taxisanchalak.in/terms-conditions/

7. USER VIOLATION

The customer shall ensure that he/she will not indulge in any of the following activities while in a taxi booked with us.

Smoking or consuming any kind of intoxicants inside the Taxi. The Driver has the right to refuse the pick-up or ask the passenger to leave the cab if the passenger is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance.

Littering the Taxi

Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi.

Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the passenger.
Asking the driver to board more than permissible seating capacity as per RTO.In view of this, the passenger shall not pressurize the driver to allow more than permissible seating capacity limit.

8. CUSTOMER SUPPORT SYSTEM

At Tiq Mobility we provide 24×7 customer support to both our passengers and drivers through our customer support center toll free number. Passenger can contact us any time for any problem or queries, for the same we try our very best to resolve the issue but in terms of payment matters where everthing between the passenger and driver has already been agreed upon we wont be held responsible for the same.

9. CONFLICT

In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and us, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.

10. INTELLECTUAL PROPERTY RIGHTS:

Tiq Mobility is the sole owner or lawful licensee of all the rights to the Website/Application and its content. Website/Application content means its design, layout, text, images, graphics, sound, video etc. The Website/Application content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Website/Application and its content shall remain with us.

All rights, not otherwise claimed under this Agreement or in the Website /Application, are hereby reserved. The information contained in this Website/Application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.

You may access the Website/Application, avail of the features, facilities and Services for your personal or internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Website/Application Content, features or facilities, directly or indirectly, without our prior written permission of Tiq Mobility.

11.Copyright

All content on this Website/Application is the copyright of Tiq Mobility except the third party content and link to third party website on our Website/Application, if any.

Systematic retrieval of Tiq Mobility content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Tiq Mobility is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Terms of Use is prohibited and may invite legal action. As a condition of your access to and use of Services, you agree that you will not use the Website/Application to infringe the intellectual property rights of others in any way.Tiq Mobility reserves the right to terminate the account of a User upon any infringement of the rights of others in conjunction with use of the Service, or if Tiq Mobility believes that User’s conduct is harmful to the interests of Tiq Mobility, its affiliates, or other Users, or for any other reason in Tiq Mobility’s sole discretion, with or without cause.

12. MODIFICATION OF THE SERVICE AND USER TERMS

12.1. Tiq Mobility reserves the right, at its sole discretion, to modify or replace, in part or full, any of these User Terms, or change, suspend, block, discontinue or restrict your use to all or any feature of the Service or Application at any time.

12.2. Tiq Mobility shall not be required to notify You of any changes made to these User Terms. The revised User Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current User Terms. You can determine when Tiq Mobility last modified the User Terms by referring to the “Last Updated” legend above. It shall be Your responsibility to check these User Terms periodically for changes. Tiq Mobility may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, Your continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the User Terms made available on the Site at the time of such use.

13 APPLICABLE LAW AND DISPUTE RESOLUTION

These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Tiq Mobility as Tiq Mobility may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference.